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Bitdefender reviews11/6/2023 ![]() ![]() "24 hour support" literally means that's how long you have to wait as a minimum. On top of that, there's absolutely zero pro-activity on their part and they are not particularly helpful, so that coupled with the delays makes it a really frustrating and slow experience. Then if you have to respond, that's another day gone. Then you hear nothing for a day unless you are really lucky. However, since trying to change to a new EDR product recently, whilst I will say the delays are not entirely Bitdefender's fault, their support is appalling. We don't rely on it entirely but it's always worked reliably and I've never had to contact support as a result. All of this just to replace an already brand new computer:-( The take away from all of this is you should never trust their claims of being the most awarded anti virus software, " buyer beware".If you had asked me a month ago, having never had to contact Bitdefender support, I would have told you Bitdefender as a product is seemingly quite effective and I would have recommended it. I had to wait three days for the technician to come out, and told me you only need a new mouse and keyboard, I spent even more money and nothing really was solved. She decided to send out a technician to do a uninstall and reinstall, which she repeated over and over and over again. The lady wasn't understanding what I was telling her, put me on hold for over a half an hour, and had me repeat things over and over and over again. I ended up calling customer support through my smartphone where I accessed the number through the confirmation email they sent me. I was unable to log back in after he remotely shut down my computer. Two days later the person who was supposed to perform the custom installation deleted a lot of the standard programs that came with Windows 7 Business, altered the H Key code in the lines for the mouse and keyboard. I paid for the custom version which was supposed to mold to my system based on the heavy use of my computer for business. You'll still need anti-virus software installed for more serious threats (like viruses), but GravityZone will keep hackers out of the way so they don't have time to do any damage! This means it will actively monitor all traffic coming through your ISP and block anything that looks suspicious before its able to affect your device or computer. While this may sound like an inconvenience, it's actually quite convenient because it protects all devices connected to your network-even those that lack features like antivirus software or malware protection built into their operating systems.GravityZone is also a real-time malware protection solution. It doesn't require installation on your devices or computers, but instead just needs to be downloaded and installed on the router you want to protect. The firewall administration tool is also simple to navigate and user friendly, which makes it easy to set up new rules or change existing ones.GravityZone is a cloud-based solution, which means it can be used with any internet connection. ![]() It's real time, so you can see what’s happening with your system at any moment of the day. ![]() The GravityZone interface is easy to use and cloud based. ![]()
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